Campaigns Zoho Portal Guide

Campaigns Zoho Portal Guide


Creating An Account
For new users without accounts, you may click the "Sign Up" button from the home page as seen on the image below.


Sign up page will require for your account name and email. Email invitation will be sent to the registered email by DAC Campaigns <campaigns@smicdac.zohodesk.com> Just simply click the "Accept the Invitation" and you will be redirected to the portal where you can change/reset your password. 





Logging in to Account

For users with accounts, you may directly access the login page



Kindly input your credentials, then click "Sign In".




Creating a Ticket

Once logged in, users can create a ticket by going to :

- Home tab and go to the bottom of the page and click "Submit a ticket"


OR

- My Area tab and click "Add a ticket"


Kindly fill up the fields required ( * )



*Users also can attach documents on the ticket




Module: Campaign Management
Subject: Campaign Name - Broadcast Platform - Card Type
Sub Module: Broadcast Only, Bonus Points Only, Broadcast with Bonus Points Request
Description: Instructions for the campaign

Module: EDA Service Request
Subject: Title of the Request
Sub Module: Tableau Access Request, Pre-Analysis Campaign related, Adhoc Report, FB Paid Ad Request Request, Tableau Issues
Description: Instructions for the campaign

Module: Voucher Code Request
Subject: Title of the Request
Sub Module: Free 1 Year Membership, Voucher for Bonus Points
Description: Instructions for the campaign



Viewing and monitoring a ticket

To monitor and view status of your created tickets, you can go to "My Area". Clicking a ticket record, would display its details where you can reply/comment to communicate with the ticket resolvers.


*Users also can edit the details of the ticket (if necessary).

To edit the ticket details, simply choose the ticket or by searching via ticket number.


On the right side of the page, click "Edit" (please see below image fyr). 


Once done with editing, click "Save"